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Telemanagement Industry Markets 1999 |
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The definitive analysis of the industry, from its most authoritative observer August 20, 1999 -- Business and government telephone customers in the United States and Canada will invest some $512 million on call accounting and telemanagement systems this year, says industry analyst ERGOTECgroup in a new report published today. Telemanagement Industry Markets 1999, analyzes the current status and future of nine related software and service markets in the U.S. and Canada. This report, the fifth major study of these markets since 1984 from ERGOTECgroup, provides owners, investors, and marketing executives with perspectives necessary to make decisions that lead to continued success in this business over the next five years. Service bureaus have been consistently the most profitable segment of the telemanagement industry. With the continued popularity of this outsourcing service, revenues are projected to reach a record $67.9 million this year, up 18 percent over 1998. While service bureau processing was the original way telemanagement applications were delivered, starting around 1970, enterprise customers are coming back to it in a huge way as on-site systems are migrating onto the Internet. Over the next few years, 'e-Telemanagement', the new technology for providing service bureau processing, will become the dominant platform for enterprise customer telemanagement for not only call accounting, but for all of the applications. Based on more than 300 hours of interviews with industry vendors, distributors, and end-users, this 392-page report will provide authoritative third-party support for decisions about sales channels, product development, and marketing strategies. Applications include: - Call Accounting - Fraud Control - PBX Administration - Directory - Facilities Management - Cable Management - Traffic Engineering - Invoice Reconciliation - Network Usage Management The report profiles 125 vendors who are active in the United States and Canada business markets. For more information, please see the complete Table of Contents. The author of this report is Daniel I. Stusser, president of ERGOTECgroup, who has tracked these markets since 1982. For several years, he published THE TELEMANAGEMENT INDUSTRY LETTER, an analysis of announcements and events in this niche at the nexus between the telecommunications and computer industries. Stusser consults with industry vendors on marketing issues, and his firm provides strategy planning services exclusively to telecommunications firms. For more information, contact ERGOTECgroup in Olympia, Washington on 360 357-1000. Home | Market Report | Industry News | Events | NEWS Letter | Consultants | International | About Us | Site Map |
